Understand how it really works, at scale.
Deploy more clients faster, with the same team.
Before you can automate anything, someone has to find out how the work is really done.
That means sitting next to people for days. Watching the screen. Asking why. It caps how many clients you can take.
You say what you want to know. Gemba calls the client's people, watches their screen while they work, and asks until it understands.
You get one report over everyone, plus one per person.
Markdown. Not a PDF, not a slide deck.
Your agent reads it directly — Claude Code, Codex, whatever you use.
Every finding says where it came from:
That line is the difference between an automation that works and one that quietly produces garbage.
The invitations come from your address. Your name, your branding.
The client's staff never see Gemba.
Japanese for the real place where the work happens.
You do not learn how a job works from a process diagram. You learn it by standing next to the person doing it.
